DESIGN A STRATEGY

The Matrix Operational Model

Outline how the strategy will be delivered through people, process, technology and infrastructure.

MATRIX TYPE: Unlocked
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PROCESS

  1. Define the optimal operational objective for your organization. E.g. Best quality car manufacturer.

  2. Define the key strategic outcomes that make up the optimal operational objective and plot them across the X-axis.

  3. Build your organization’s operational model along the Y-axis considering all input/responsibility areas necessary to produce the desired objective.

  4. Describe program objectives for each responsibility area in relation to each strategic outcome. Focus on the context of the whole organization and how programs in one area affect other parts of the organization.

  5. Build initiatives in the intersects to support the programs.

  6. Invite members of the organization from other departments to participate in initiatives.

TIPS & TRAPS

  • Build second level matrices in the intersects to break programs down further if the need arises.

  • Focus on building collaborative programs for maximum utilization of resources.

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